40% less time per customer enquiry
The situation. The service team was so tied up with the same recurring questions — shipment status, delivery times, standard formalities — that there was barely time left for the genuinely tricky cases.
What we built. An assistant with access to shipment data and the FAQ that answers from the company’s own knowledge and cleanly hands difficult cases to staff. Started small on one use case, then expanded.
The result. Around 40% less handling time per enquiry; the team now focuses on the hard cases where it is actually needed.
“Finally someone who explains AI without burying us in jargon — and it actually works.”